Shipping & Tracking

What should I do if my order arrived damaged?

If your order arrived damaged and you purchased from drinkprime.uk, please send our Customer Service Team an email at [email protected] with your order number and images and we'll be happy to help!

Where do you ship?

We currently ship to the following locations in the U.K.: England, Wales, and Scotland.Please be sure to check back for updates as we continue to work on expanding our markets!Prior to purchasing, please see our Terms and Conditions of Sale of Produc

What is your shipping policy?

Only U.K. based customers will be able to order and ship products through drinkprime.uk to U.K. based shipping addresses. For U.S. based customers, you will only be able to place an order on drinkprime.com and ship products to U.S. based shipping add

What happens if the shipping carrier is unable to delivery my package?

If the shipping carrier is unable to deliver your order, your package will be marked as "Returned to Sender". We recommend reaching out to the shipping carrier directly to reschedule a delivery date, or our Customer Service Team at contact@drinkprime

What should I do if my order is marked as delivered, but I haven't received it?

Please allow 5 business days for your package to be delivered. At times, shipping carriers mark a package as delivered but will not deliver it until a later time. If your package has not arrived after the 5th business day, please reach out to us at c

What should I do if the tracking number isn't updating for my order?

Once packages leave our warehouse, we ask that you please contact the shipping carrier for updates regarding shipping and delivery. Tracking numbers may take additional time to update and load in the system before movement is displayed.Please see our

My order is being shipped to the wrong address, what can I do?

Please reach out to our Customer Service Team at [email protected] with your order number and we'll be happy to look into the status of your order. Please see our Terms and Conditions of Sale of Products.

How long will it take to receive my order?

When your order is packaged and ready to go, we will send you an e-mail notification with your tracking information. Please allow at least 5-7 business days for the package to be delivered.Orders placed on Saturdays and Sundays and around holidays ma