Submit a request and we will get back to you as soon as possible.

PRIME UK

<p>Once packages leave our warehouse, we ask that you please contact the shipping carrier for updates regarding shipping and delivery. Tracking numbers may take additional time to update and load in the system before movement is displayed.<br id="isPasted"><br>Please see our&#xA0;<a href="https://drinkprime.uk/pages/terms-and-conditions-of-sale-of-products" style=" text-decoration: underline;">Terms and Conditions of Sale of Products</a>. </p>

Once packages leave our warehouse, we ask that you please contact the shipping carrier for updates regarding shipping and delivery. Tracking numbers may take additional time to update and load in the system before movement is displayed.Please see our

What should I do if the tracking number isn't updating for my order?

Shipping & Tracking

What products do you offer?

Is PRIME gluten-free?

Is PRIME soy-free?

Is PRIME kosher?

Is PRIME halal?

Does PRIME Energy contain caffeine?

Are PRIME products recyclable?

Our Products

Is there a limit to how many products I can purchase?

I need to cancel my order, what should I do?

What should I do if I need to edit my order?

Does placing an item in my shopping cart guarantee that I will receive the product?

General Information

What payment methods do you accept?

How do I purchase a gift card?

Do you offer price adjustments?

Payments, Promo Codes, & Gift Cards

What should I do if my order arrived damaged?

Where do you ship?

What is your shipping policy?

What happens if the shipping carrier is unable to delivery my package?

What should I do if my order is marked as delivered, but I haven't received it?

My order is being shipped to the wrong address, what can I do?

How long will it take to receive my order?

What is your return policy?

Do you offer returns on retail purchases?

What is your cancellation request policy?

Returns

What should I do if the tracking number isn't updating for my order?Updated a year ago