What is your cancellation request policy?Updated a year ago

If you would like to cancel your PRIME order, please complete the Cancellation Form here: Cancellation Form.

Once you have completed the Cancellation Form, please either:

Email the completed Cancellation Form to our Customer Service Team at [email protected]

Mail the completed Cancellation Form to the following shipping address:

Prime Hydration UK Ltd

Unit 1 Ore Lane Midlands Logistics Park

Corby, Northamptonshire NN18 8ET

You will need to submit a separate Cancellation Form for each PRIME order cancellation request.

For more information on our Return or Cancellation Request Policies, please see our Terms and Conditions of Sale of Products.